General / Introduction
Together with our hosting providers, we work to secure databases as effectively as possible against unauthorized access, loss, misuse, or manipulation.
We would like to point out that there may be security risks with data transmission over the Internet, for example when communicating by email or contact form. Complete protection of data from access by third parties is not possible.
By using this website, you agree to the collection, processing, and use of data as described below. In general, no registration is required to visit this website. Data such as accessed pages or file names, date, and time are stored on the server for statistical purposes, without directly referring to your person. If personal data (e.g., name, address, or email addresses) is collected on our pages, this is always done on a voluntary basis as much as possible. This data will not be disclosed to third parties without your explicit consent.
1. Contact Details
Responsible for data processing:
Outwork SH.P.K, 1000 Pristina
The Data Protection Officer of Outwork SH.P.K is available for data protection questions.
2. Legal Basis
The data processing by outwork-group.com is subject to the applicable legal provisions.
The processing of data from customers in Switzerland is carried out in accordance with Swiss data protection laws.
The processing of personal data from customers in the EU is subject to the provisions of the EU General Data Protection Regulation (GDPR).
In addition to the applicable Swiss law, the processing of personal data from customers in the EU is also subject to the General Data Protection Regulation (GDPR) of the European Union according to Regulation (EU) 2016/679. Further provisions for customers from the EU can be found in section 13.
3. Collection of Personal Data when Visiting our Website (without login):
When visiting the website outside the protected login area, general technical visit information is automatically collected. This includes the IP address of the device used, anonymized by Google so that no assignment to the customer is possible. Google uses the method “_anonymizeIp()”. Also collected are information about the browser type, internet service provider, and operating system.
When Using outwork-group.com (with login):
Data Exchange with Third Parties / Data Processors:
The customer can share their data with third parties, such as employees or partners, either directly or within outwork-group.com. By granting access rights, the customer agrees that outwork-group.com provides all customer data to third parties (e.g., employees or partners) or allows them access to it. The customer always retains full control over the access rights of third parties to their data and can restrict or deny access at any time. Additionally, outwork-group.com offers the possibility for the third party (e.g., employee or partner) to open an account as a customer. In this case, the third party or employee/partner manages the access rights and can grant, restrict, or deny access to third parties. However, outwork-group.com reserves the right to disclose certain data to authorized third parties in justified individual cases.
Consulting Services from Third-Party Providers:
Other Partner Functions:
When using additional optional partner functions of outwork-group.com or API integration of the customer’s account with a partner, data exchange takes place between outwork-group.com and the respective partner.
4. Data Security
The provider takes technical and organizational security measures according to recognized market standards to protect stored personal data from accidental, unlawful, or unauthorized manipulation, deletion, alteration, access, disclosure, use, or partial or complete loss. The servers of the provider are located in Switzerland. The connection to the servers is via SSL encryption. The provider regularly secures customer data (backups) to prevent data loss even in extreme cases. The requirements of the DSG or the GDPR are always fully complied with. The security measures are continuously adjusted and improved according to the state of the art. The provider assumes no liability for the loss of data or their knowledge and use by third parties. The provider cannot guarantee the security of data transmission over the Internet. There is a risk of access by third parties when transmitting data by email. However, access is via HTTPS. If expressly desired, the customer can choose two-factor authentication at any time.
5. Purposes of Data Processing / Data Recipients
outwork-group.com uses the collected data to continuously improve products and services, manage access to applications, information, and products, maintain the business relationship with customers, monitor and improve the performance of the offering, detect, prevent, or investigate illegal activities, and provide customers with offers, information, or marketing materials regarding potentially interesting products or services. The data may also be disclosed to partner companies, service providers, selected third parties, institutions, and/or legally authorized government authorities for these purposes. If the processing or storage of personal data takes place in countries that do not ensure adequate data protection compared to Swiss data protection law, outwork-group.com contractually ensures that the data processors comply with the relevant provisions of Swiss data protection law (DSG) or the General Data Protection Regulation (GDPR), if this concerns data from customers in the EU. outwork-group.com commissions data protection-compliant service providers within the EU or Switzerland with certain processes and services, especially in the areas of IT services, payment transactions, printing services, billing, debt collection, consulting, sales, and marketing.
6. Processing of Personal Data
Personal data refers to all information related to an identified or identifiable person. An affected person is an individual whose personal data is processed. Processing includes any handling of personal data, regardless of the means and methods used. This includes, in particular, the storage, transfer, acquisition, deletion, retention, alteration, destruction, and use of personal data.
We handle personal data in accordance with the data protection laws of Switzerland. If the EU General Data Protection Regulation (GDPR) is applicable, we also process personal data in accordance with the legal bases associated with Article 6(1) of the GDPR.
In general, we process your data for the following purposes:
- To fulfill and execute obligations set out in a contract or by law.
- To inform you about updates or changes to our offers or events, as well as adjustments to our terms and conditions, privacy policies, and guidelines related to how you can advertise on our portals and websites.
- To verify your access authorization and manage your user account (if applicable).
- To prevent fraud and abuse.
- To develop and maintain customer relationships.
- For marketing purposes of outwork-group.com, including all sales promotion measures, such as newsletters, phone calls, online advertising, SMS, and push notifications. Additionally, your data is used for market research, analysis, surveys, and statistical purposes.
- To tailor and improve offers to your needs.
- To analyze user behavior.
Below, we have detailed the data processed within our offers, the purpose of processing, and the legal basis for the processing.
6.1 Access to Our Offerings
When you use our offerings without providing additional information, general technical visit data is automatically collected and stored in log files. This technical information includes, among other things, the IP address of the device used to access, information about the browser type, internet service provider, and operating system used, which offerings were accessed on our website, reference and exit pages, as well as the duration and time of access.
To enable the use of our website (establishing a connection), ensure the security and stability of our systems and offerings, and analyze the use of our offerings and services, general demographic data is collected. Internal statistical purposes are also served, where no personal data is collected. User identification does not take place. If you already have a registered user account or use certain functions as a guest, such as our contact form or inquiry functions, these automatically collected information and personal data may be linked to analyze the use of our offerings and services, gather general demographic data, and enable the optimization of our internet offering.
Messages sent to third parties (e.g., advertisers) via a corresponding function on our portal, including content, may be stored by us. You can also use free services on our portal. Personal data disclosed during the use of a free service, such as email address or phone number, may be used by Outwork SH.P.K for marketing and analysis purposes.
When you visit our offerings and personal data is processed for the purposes described above, it is done in our legitimate interest to support the establishment of a connection, ensure the security and stability of our systems and offerings, and analyze, statistically evaluate, customize, and improve the use of our offerings and optimize our internet offering.
6.2 Creating a User Account
To create a user account, you need to provide your first and last name, email address, and password. These details are treated confidentially and used only for the specified purpose. You have the option to voluntarily input and save additional personal information when registering for a specific offering. During registration, you must confirm the accuracy of the information on your user account.
The data is used for the administration and execution of digital offerings, as well as for verifying plausible information. The data is employed for establishing, managing, modifying, and executing contracts concluded with your user account, as well as for proper invoicing in the case of using paid services. Your data is processed in accordance with applicable data protection laws.
Statistical data is collected during the usage of our offerings by registered users. This data is gathered to ensure the smooth functioning of our platform and to analyze and optimize our offerings and services. Collected data includes the utilization of our digital offerings, perceived features, and advertising by you. The goal is to further develop, optimize, and improve our offerings to maintain our legitimate interest in accordance with applicable data protection laws.
Statistical data may be visible to other registered users if you use our offering as a registered user. However, this data is made accessible to other registered users only in aggregated or anonymized form.
6.4 Paid Offers
For the purchase or receipt of a paid offering, you are required to provide personal data such as first and last names, complete address (postal address, postal code, and city), and possibly additional data (e.g., delivery address, billing address, payment information, etc.). We need this data in accordance with applicable data protection regulations to process the contract with you. If you opt for an online payment option such as credit card, Stripe, TWINT, or PayPal, the payment is processed through the online payment system of the respective provider. Personal and payment data are processed directly by the payment system provider. We have no knowledge of your payment data and do not store it. The privacy policies of the respective online payment system also apply.
The data collected for the purchase or receipt of a paid offering from you may be used in accordance with our internal archiving and data protection policies or legal requirements in your user account for future purchases or contract conclusions. We use this data for the optimization, improvement, and further development of our offering, for marketing purposes, and for statistical purposes. This may include storing all information regarding your past and current purchases and contract conclusions (such as products, services, number of products and services per purchase, and payment amount).
6.5 Contact via Chat or Contact Form
When you contact our customer service, we may process your contact details (such as title, first and last name, phone number, email address, or postal address) and the content of the conversation to respond to your inquiry. This is done to provide you with an appropriate response and to correctly process your request. We rely on our legitimate interest in accordance with applicable data protection law. If you have given your consent, customer service consultations may be recorded and stored for training and quality purposes.
When you fill out a contact form or use a chat on our website, the entered personal data such as title, first and last name, phone number, email address, or postal address, as well as the content of the inquiry, are processed by us. This is done for the purpose of providing information and appropriately processing your inquiry, based on our legitimate interest and in accordance with applicable data protection law.
6.6 Competitions or Contests
We use voluntarily provided data, such as title, first and last name, email address, and postal address, for the organization and execution of events, as well as for notifying and/or publishing winners, either directly or via social networks. There is also the possibility that your data may be disclosed to third parties if, for example, the execution or evaluation of the event has been commissioned by a third party or if the event is handled by a third party through our offerings.
6.7 User Surveys
If you voluntarily participate in a user survey conducted by us, we collect personal data from you, such as title, first and last name, contact information, and other information requested in the survey. We use the data you provide exclusively for improving the user experience and developing our products, which constitutes a legitimate interest on our part (according to applicable data protection law). The results of the surveys consist solely of aggregated and anonymous data.
6.8 Analysis and Marketing
Upon your registration, as well as through form submissions on our website or ordering as a guest, we can use your data for personalized advertising, including digital advertising across various channels. You can opt out of receiving our newsletter at any time, and we will only send you newsletters for similar offerings or if you have explicitly consented. For personalized advertising and content on our and affiliated websites, as well as for marketing our products, we do not require separate consent, as this falls within our legitimate interests.
Before sharing data with affiliated companies or shareholders, we obtain your consent. Through various analytical tools, we can evaluate user data and analyze user behavior. This involves using historical and future data, and we may incorporate publicly available data as well as data from third-party providers to enhance our database. The results of the analysis can also be used for other companies. We automatically create user profiles to enable targeted communication, which we can share with other outwork-group.com entities if you agree.
We use your data for analytical purposes to enhance and secure our digital offerings. Our goal is to tailor our offerings to the needs of our customers, keep them competitive, and ensure the security of our offerings. If you sign up for a user account, you will be automatically subscribed to our newsletter, and your email address may be marketed for similar offerings until you unsubscribe. We may engage data processors to implement advertising measures and process data on our behalf. The data is used only for the purposes mentioned above.
6.9 Fraud Prevention and Legal Disputes
We can process your collected data in our legitimate interest, in accordance with applicable data protection law, to protect our business and enforce or assert our claims in the event of fraud or legal disputes. Additionally, we may process your data to comply with our legal obligations under the respective data protection laws.
Cookies contribute to making the visit to the outwork-group.com website easier, more enjoyable, and more meaningful. These are information files that are automatically stored on the computer’s hard drive by the web browser when the customer visits the outwork-group.com website and uses services. The customer has the option to manage the security settings of their browser and thereby block or disable cookies. However, this may result in certain services of outwork-group.com not being fully usable.
Tracking and Analysis Tools / Social Media
To measure and evaluate the usage of outwork-group.com’s digital offerings, various technical systems are employed, primarily sourced from third-party providers such as Google Analytics. These measurements can be conducted anonymously or with personal data. There is a possibility that the collected data by outwork-group.com or the third-party providers of such technical systems may be shared with third parties, both domestically and internationally. The most well-known and widely used analytics tool is Google Analytics, a service provided by Google Inc. The collected data can be transmitted to a server of Google in the United States or another location determined by Google and stored there.
outwork-group.com’s website uses Google Analytics, a web analytics service by Google Inc. based in the USA (1600 Amphitheatre Parkway, Mountain View, CA 94043). Google Analytics utilizes cookies, text files stored on the customer’s computer enabling an analysis of website usage. The information generated by the cookies regarding the use of the website (including the IP address, which is anonymized by Google before storage) is transmitted to a server of Google in the USA or another location determined by Google and stored there. Google will use this information to evaluate website usage, create reports on website activities for outwork-group.com, and provide other services related to website usage and internet usage. Google may also transfer this information to third parties if required by law or if these third parties process the data on behalf of Google. The IP address will never be associated with other data by Google.
Finally, outwork-group.com collects certain information through its website in server log files automatically transmitted by the customer’s internet browser. This information includes the user agent (browser type and version, operating system used), HTTP header data (referrer URL, IP address of the accessing computer), time of the server request, and login status. These server log files are only used for error analysis in conjunction with other data sources.
Data Collection and Analysis for Advertising Purposes
The website of the provider utilizes the features of Google Analytics Remarketing in conjunction with the cross-device capabilities of Google AdWords and Google DoubleClick. Google Inc., headquartered at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”), is the provider.
This function enables the linking of the created advertising target groups from Google Analytics Remarketing with the cross-device capabilities of Google AdWords and Google DoubleClick. This allows interest-based, personalized advertising messages that have been adapted based on the customer’s previous usage and browsing behavior on one device (e.g., mobile) to also be displayed on another device (e.g., tablet or PC).
If the customer has given Google the corresponding consent, Google links the web and app browser history to the customer’s Google account. This enables the same personalized advertising messages to be displayed on every device where the customer logs in with their Google account.
To support this function, Google Analytics captures authenticated IDs of users, which are temporarily linked with the data from outwork-group.com to define and create target groups for cross-device display advertising.
The customer can permanently object to cross-device remarketing by disabling personalized advertising in their Google account. Here is the link: Google Ad Settings
Additionally, the website of outwork-group.com uses the online advertising program Google AdWords. Google Inc., located at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, is the provider.
As part of Google AdWords, outwork-group.com uses the so-called conversion tracking. When the customer clicks on an advertisement placed by Google, a conversion tracking cookie is set. These small text files are stored by the internet browser on the customer’s computer. These cookies expire at the latest after 30 days and are not used for identification. If the customer visits our website and the cookie has not yet expired, Google and outwork-group.com can recognize that the customer clicked on the ad and was redirected to this page.
outwork-group.com receives only the total number of users who clicked on its ad and were redirected to its website with a conversion tracking tag. However, outwork-group.com does not receive information that personally identifies customers.
The customer can prevent the storage of cookies by adjusting their browser software accordingly. However, outwork-group.com points out that in this case, not all functions of this website may be fully available. The customer also has the option to prevent tracking by disabling the Google conversion tracking cookie through the user settings of their internet browser.
The website of outwork-group.com additionally uses the visitor action pixel from Facebook. The provider is Facebook Inc., located at 1601 S. California Ave, Palo Alto, CA 94304, USA.
The Facebook pixel allows tracking the behavior of site visitors after they have been redirected to the outwork-group.com website by clicking on a Facebook ad. This allows evaluating the effectiveness of Facebook ads for statistical and market research purposes and optimizing future advertising measures.
The collected data is anonymous for outwork-group.com. outwork-group.com cannot draw conclusions about the identity of customers. However, the data is stored and processed by Facebook, allowing a connection to the respective user profile. Facebook may use the data according to the Facebook Data Usage Policy for its own advertising purposes and enable the display of ads on Facebook pages and beyond. outwork-group.com cannot influence the use of the data.
The customer can permanently object to remarketing by disabling the “Custom Audiences” remarketing function in the ad settings at the following link, provided they are logged in to Facebook: Facebook Ad Settings
If the customer does not have a Facebook account, they can disable Facebook’s usage-based advertising on the website of the European Interactive Digital Advertising Alliance at the following link: Your Online Choices
Integration of Third-Party Services / Social Media
The digital offerings of outwork-group.com are interconnected with various features and systems of third parties. In particular, we incorporate plugins from social networks such as Facebook and Twitter. If you, as a customer, have an account with these third parties, there is a possibility that they can measure and evaluate the use of our digital offerings. Additional personal data, such as your IP address, browser settings, and other parameters, may be transmitted to these third parties and stored there. We have no control over what personal data these third parties collect and whether they anonymize it. Therefore, we assume no responsibility or liability for the use of such data by third parties.
Furthermore, our website integrates YouTube plugins. The provider of these plugins is YouTube LLC, located at 901 Cherry Ave., San Bruno, CA 94066, USA. The YouTube plugin establishes a connection to YouTube’s servers, informing YouTube of which pages of our offerings you have visited. If you are logged into your YouTube account during this time, YouTube can directly associate your browsing behavior with your personal profile. To prevent this, please log out of your YouTube user account.
8. Profiling / Automated Decisions
Profiling refers to the automated process of analyzing or predicting certain personal aspects or behaviors based on personal data. This allows customers to be individually cared for and advised, and offers to be better tailored to their individual needs.
“Automated individual decisions” are considered decisions that are made completely automated, without relevant human influence and that can have negative legal or similar effects on the customer. Outwork SH.P.K generally does not make automated individual decisions. If outwork-group.com makes automated individual decisions in individual cases, it informs customers separately. In such a case, the customer has the opportunity to have this decision manually reviewed by an employee of outwork-group.com.
9. Communication via Electronic Mail (Email) and/or Newsletter
To subscribe to the newsletter offered by outwork-group.com, outwork-group.com requires the customer’s email address and additional information to verify that the provided email address is correct and that the customer has consented to receive the newsletter (Double Opt-In procedure). The newsletter provides the customer with regular recommendations and offers that may be of interest. For this purpose, personal data is collected and processed that relates to the customer’s behavior on the website, in Outwork SH.P.K, and regarding the newsletter (e.g., opening the newsletter, clicking on web URL links). outwork-group.com analyzes this data for statistical purposes to better align the content of the newsletter with the interests of customers.
The processing of personal data provided by the customer during newsletter subscription is based on their consent, which they can revoke at any time for the future. Revocation can be done through the “Unsubscribe” link in the newsletter. The collected personal data used for the content and sending of the newsletter is stored by outwork-group.com until the customer unsubscribes from the newsletter.
10. Data Retention Duration
outwork-group.com stores and processes the personal data collected from the customer as long as the customer uses the service. It is important to note that the contractual relationship between Outwork SH.P.K and the customer is long-term. After the termination of the contractual relationship, outwork-group.com is generally not obligated to retain the customer’s data. Therefore, data that is no longer needed is regularly deleted. However, certain data may be retained due to legal requirements or for internal purposes.
11. Links to External Websites
The outwork-group.com website contains links to third-party websites that are not under the control or responsibility of outwork-group.com. Outwork SH.P.K assumes no responsibility for the content and privacy practices of these websites.
12. Information, Correction, Deletion, Blocking, Consent
According to the General Data Protection Regulation (GDPR) and the corresponding provisions of the Swiss Data Protection Act, the right to make a different assessment if necessary.
- The right to deletion of data (based on Art. 17 GDPR) is reviewed and corrected.
- The right to correction of inaccurate data (based on Art. 5 para. 2 DPA or Art. 16 GDPR) is reviewed and corrected.
- The right to information about personal data (based on Art. 8 DPA or Art. 15 GDPR) is reviewed and corrected.
- The right to object to the processing of data (based on Art. 21 GDPR) is reviewed and corrected.
- The right to restriction of data processing (based on Art. 18 GDPR) is reviewed and corrected.
- The right to data portability (based on Art. 20 GDPR) is reviewed and corrected.
It should be noted that these rights may be subject to restrictions and may be supplemented by national data protection laws or other legal provisions.
If the customer is asked for consent in connection with the services of outwork-group.com, they can give this consent by activating the corresponding checkbox. Outwork SH.P.K is authorized to collect, process, use, and disclose the customer’s personal data in accordance with their consent. The customer can revoke their consent at any time, without affecting the legality of the data processing carried out before the revocation. The revocation can be made in writing to the address of outwork-group.com specified in the imprint. However, it should be noted that revocation may restrict access to certain services and features.
13. Additional Provisions for Customers from the EU
These provisions apply exclusively to customers from the EU and do not apply to customers from Switzerland.
Legal Bases for Data Processing
The processing for the mentioned purposes is based on the GDPR for the fulfillment of the contract. The subject of the contract includes the above-mentioned services. Data processing to protect the legitimate interests of outwork-group.com also takes place in accordance with the methods described above for product and service improvement, monitoring and improving performance, as well as detecting, preventing, or investigating illegal activities. Data processing to fulfill legal obligations (GDPR) includes, in particular, the processing of master data. If the customer believes that the purposes mentioned are not covered by the legal bases mentioned, they can request that their personal data no longer be processed for certain purposes (opt-out). However, such an opt-out does not affect the further use of outwork-group.com’s services unless such use explicitly requires corresponding data processing. The customer can send an opt-out in writing to the address of outwork-group.com specified in the document.
14. Security Measures
14.1. Outwork SH.P.K implements security measures to prevent the loss, misuse, or unauthorized alteration of information and personal data.
14.2. The customer is aware that transmissions over the Internet are not secure. Once Outwork SH.P.K has received the transmitted information, it secures it appropriately in its systems.
The content accessible on this website is for information purposes only and does not constitute legal advice, in particular. Any liability for possible damages resulting from the use of the website or the accessible information is excluded. In particular, we assume no liability for the timeliness, completeness, and accuracy of the content.
Right to Lodge a Complaint with a Supervisory Authority
If the customer believes that their personal data is processed in accordance with the GDPR, they have the right, according to Article 77 of the GDPR, to lodge a complaint with a competent supervisory authority. Outwork SH.P.K is available to the customer to address questions and concerns before filing a complaint. The customer can contact Outwork SH.P.K in writing or by email.
Last Update: August 19, 2023